Frequently asked questions

Returns: Items you have received We understand that sometimes you change your mind after you placed you order and we're happy to return any unopened products within 30 days of delivery. Shipping is to be covered by the customer. We do charge a 15% restocking fee. In the event that we made the error, we will waive the restocking fee and cover the cost of shipping, but we must be notified with two weeks of parcel delivery. In this case, we pay for the shipping. Cancellations: Items you have not received yet You can cancel your unfulfilled order with no cancellation fee as long as the courier has not yet picked up the package. As we try ship out orders as fast as possible it is difficult to put a time on this. If you do need to cancel an order please contact us ASAP.

Shipping and handling: Once order is placed products are shipped out the next business day (sometimes even the same day if order is placed early enough). Depending on your location delivery time will vary. Within Canada usually 2-4 business days, USA usually 3-5 business days Order Confirmation: Immediately after placing an order online, you will receive an email confirming the details of your order. Order Shipment and Tracking: A tracking number will be emailed as soon as your order has been fulfilled and dispatched to the appropriate carrier.

Once order is placed products are shipped out the next business day (sometimes even the same day if order is placed early enough). Depending on your location delivery time will vary. Within Canada usually 2-4 business days, USA usually 3-5 business days

Order Confirmation: Immediately after placing an order online, you will receive an email confirming the details of your order. Order Shipment and Tracking: A tracking number will be emailed as soon as your order has been fulfilled and dispatched to the appropriate carrier.

Yes, if you would like to place an order outside North America please email us at sales@rayonledgrowlights.com

Yes we are a proudly Canadian company! Our prices are in $CAD and we ship directly from our head office in Brossard, Quebec, Canada.

Yes, if you are looking to place an order for 5+ fixtures please email us at sales@rayonledgrowlights.com